Reference

Terms That Cover Your Account on 3xx x

These terms set out what you agree to when you open an account, deposit through bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
3xx x Terms That Cover Your Account on 3xx x
HOW WE OPERATE

How We Handle Your Account and Data

Identity Verification

We verify accounts before processing withdrawals. You will be asked to confirm your identity through your registered mobile number and, where required, a document check tied to your bKash or Nagad wallet.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support from your registered email.

Account Security

Your account is protected by OTP verification on login. If you notice any access you did not authorise, use the lock-account option in settings immediately and contact support — we act on these reports without delay.

Requesting Changes

To update your registered details — including your linked mobile wallet — submit a request through Account Settings. Changes to payment details require re-verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page on 3xx x. Our support team can clarify any clause in these terms or walk you through an account query in real time.

Email Support

Send a detailed message to our support address from your registered email. We use your registered address to verify account ownership before discussing account-specific matters.

Account Help Centre

Log in and go to Account Settings for self-service options — identity verification, wallet linking for bKash or Nagad, and submitting a formal terms dispute.

Common Questions About These Terms

These terms apply to anyone who opens an account on 3xx x. Eligibility depends on your local law and the regions we support — access is not available where local law does not permit it.

We will always notify you through your registered account before changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

We will contact you at your registered email or mobile number to explain the reason. You can respond through support to dispute the decision or request account closure and any eligible balance return.

Go to Account Settings and submit a closure request, or contact support directly. We will confirm closure and advise on any pending balance tied to your bKash, Nagad, or Rocket wallet.

Payment-specific terms are shown at the point of transaction each time you deposit. Those terms are part of this agreement and apply alongside the general account conditions set out here.

Send a request from your registered email address to our support team. We will confirm your identity and provide a summary of the account data we hold within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.